Practical info
Guarantee
All our products come with a 100% satisfaction guarantee. Either you are completely satisfied with your purchase or you get your money back. Please send an e-mail to diana@koda.nl if you are not satisfied.
Shipping and returns
We ship to every country in the world with standard 'track and trace' postal service (PostNL). Shipping in the Netherlands is € 5 (and free for orders over € 40). Shipping in Europe is 12,50 and for the rest of the world we have a flat shipping rate of € 25 per shipment.
All orders are fulfilled within 5 business days (subject to card clearance and stock availability, up to 7 days during vacations). We work Monday to Friday and not on public holidays. When your order is placed we will send you a preliminary confirmation. Once your package is shipped we will send you an email with final shipping confirmation.
We ensure you a swift delivery and if you are experiencing any trouble or if it's taking more than 14 days from shipping confirmation date, please let us know and we will fix it.
Returns are at your own expense and risk. On arrival, we will check whether the product is in good condition and the purchase amount will be refunded.
Payment
We accept payments by iDeal, Visa, MasterCard and American Express.
If your country is part of the European Union (EU), prices include Dutch VAT at 21 %. If your country is not a part of the EU, the price will not include VAT, but will remain the same due to increased administration and shipping costs associated with international orders. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country. We ship your package according to Incoterm Delivered Duty Unpaid (DDU). This means that we don't collect VAT, duties or taxes on orders to countries outside the EU and we cannot know what your particular charges may be. Please contact your local customs office for more information.
Security
We have carefully chosen Shopify as our reliable and secure e-commerce partner. Our webshop is certified Level 1 PCI DSS compliant. The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
Privacy
All personal information saved at koda.nl will be handled with most care. The information that we store will not be sold or used for any purposes other than making sure you get the best service possible. When registering to our web shop, you can choose not to receive information from koda.nl. If you're tired of us and want to break up, send an email to diana@koda.nl stating your email address and that you don't want any more emails.
Contact details
Koda Amsterdam (post address):
Linnaeusparkweg 44 H
1098 EC Amsterdam
KvK 58500936
BTW/VAT NL002003619B93
Email: diana@koda.nl
Tel: +31653789508